Privacy Policy
Melbourne Fitness & Performance Pty Ltd ABN 19 614 921 087 (Melbourne Fitness & Performance, we, our or us) appreciates the importance of protecting your personal information and recognises the trust placed in us when you supply your personal information to us.
Melbourne Fitness & Performance will control the collection, security, quality, use and disclosure of personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
This Privacy Policy explains in general terms how Melbourne Fitness & Performance protects the privacy of your personal information under the Australian Privacy Principles.
Definition of personal information
The expression 'personal information' is defined in the Privacy Acts as information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Collection and use of personal information
The kinds of personal information that we collect and hold about you depends on the transactions you undertake with us.
The kinds of information that we collect and hold may include:
name
contact details (i.e. contact address(es), contact number(s), email address)
date of birth
language(s) spoken
gender
Aboriginal and/or Torres Strait Islander origin
qualification details (e.g. Certificate III in Fitness)
First Aid/CPR certificate details (including expiration dates)
prior experience as a qualified professional
employment details (i.e. current place of employment, work as a sole trader or individual)
education provider details (i.e. registered training organisation, university or TAFE, and how qualification training was delivered)
financial information (e.g. whether working in the fitness industry is your primary source of income)
professional interest/practice areas/settings
business type and services
credit card and/or bank account details
information about obtaining continuing education credits
other information relevant to the fitness profession that may be of interest to Melbourne Fitness & Performance
your internet service provider, computer or mobile device when use of our website or mobile app and you have enabled 'cookies', 'web beacons' and/or other technologies
Typical situations when Melbourne Fitness & Performance will collect personal information from you, is if you:
enquire to join Melbourne Fitness & Performance as a member
subscribe to our newsletters, blogs or other publications
register or renew through the website
register for an event
download a product
use our website
How Melbourne Fitness & Performance collects personal information
As far as possible, Melbourne Fitness & Performance will collect your personal information directly from you unless it is unreasonable or impracticable to do so. If Melbourne Fitness & Performance collects information about you from someone else, Melbourne Fitness & Performance will, whenever reasonably possible, make you aware that Melbourne Fitness & Performance has done this and circumstances of that collection.
In particular, Melbourne Fitness & Performance will collect personal information about you in the following circumstances:
Collection from third parties:
Melbourne Fitness & Performance will collect personal information from external service provider to whom Melbourne Fitness & Performance has contracted out for specific purposes. Melbourne Fitness & Performance will also collect personal information from third parties who offer products and services to Melbourne Fitness & Performance's members or registrants.
Melbourne Fitness & Performance will also collect personal information for handling complaints and disciplinary proceedings about members and registrants.
If you obtain services from third parties in conjunction with membership or registration with Melbourne Fitness & Performance, the third parties may provide personal information such as the general nature of the work and costs, as far as it is permitted by law.
Collection from use of website or mobile app
If you use our website or mobile app, we may utilise 'cookies' and any other technologies, which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our website / mobile app. A cookie or similar technology does not identify you personally but may identify your internet service provider, computer or mobile device. You can set your browser or mobile device to notify you when you receive a cookie or web beacon and this will provide you with an opportunity to either accept or reject it in each instance.
Generally, the purpose of collection and holding personal information, and the minimum information you need to provide, will be conveyed to you at the time of collection.
If we collect sensitive information about you, we will only do so with your consent, unless consent is not required by law. Sensitive information is defined in the Privacy Act and includes information about your membership in a professional association such as Melbourne Fitness & Performance, health information and race origin.
You do not need to identify yourself when you deal with us (e.g. enquiring about membership or registration) but there are certain situations where we will only deal with individuals who identify themselves (e.g. providing fitness services). However, if you choose not to provide the personal information requested, we may not be able to provide you with the products/services you require.
Unsolicited personal information
If we receive unsolicited personal information about you, we will, within a reasonable period after receiving the information, determine whether or not we could have collected the information under the privacy laws if we had solicited the information. If we could have collected the personal information, we will ensure that this Privacy Policy is complied with in relation to that information and will notify you:
that the unsolicited personal information has been collected;
the circumstances of that collection; and
refer you to this Privacy Policy.
If we could not have collected the personal information had we solicited it, we will destroy the information or ensure it is de-identified as soon as practicable.
Purpose of collection, storage, use and disclosure of personal information
The purposes of collecting, storing, using and disclosing your personal information may be to:
verify your identity
provide the products and services you have requested
administer and manage service offerings, including charging, billing and collecting debts
research and development of Melbourne Fitness & Performance's products and services
maintain membership records
gain an understanding of your information and communication needs to provide you with a better service
provide access to information about current and future services and benefits
conduct research surveys and consultation to identify and analyse the ongoing needs of members and the industry
handle complaints about members
handle and conduct disciplinary proceedings on members
tell you about products and services that may be of interest to you
Direct marketing
We may use or disclose your personal information for the purpose of direct marketing. That is, to promote our products or services or those of third parties.
You expressly consent to the use or disclosure of your personal information for direct marketing purposes. You also expressly consent for Melbourne Fitness & Performance to disclose your personal information to our business partners or other third party providers to facilitate their sending direct marketing communications to you.
You may ask us to identify the source of the personal information that we use or disclose for direct marketing purposes. You can do this at any time by contacting us via the details set out at the end of this Privacy Policy.
If at any time you do not wish to receive any further direct marketing communications whether from us or from third parties, you can ask us not to send you any further direct marketing communications and not to disclose your personal information to third parties for that purpose. You can do this at any time by using the “unsubscribe” facility included in a prominent statement in the direct marketing communications or by contacting us via the details set out at the end of this Privacy Policy.
Disclosure of personal information to third parties
In addition for the direct marketing purposes referred to above, we may disclose your personal information to third parties, which may include:
external service providers to whom we have contracted out functions, such as printers, mailing houses, advertising agencies, but only for the purpose of providing the service we have contracted out
our business partners that provide products and/or services to our members and/or registrants
government and regulatory authorities and other organisations, as required or authorised by law
our professional advisors
our related companies
other professional bodies
In these situations, Melbourne Fitness & Performance prohibits the third party contractors from using personal information about you except for the specific purpose for which Melbourne Fitness & Performance supply it. We will not disclose your personal information to business partners as described in this section above, if you advise us that you do not wish us to. Please refer to our contact details set out below.
Other than the above, Melbourne Fitness & Performance will not disclose your personal information without your consent unless disclosure is either necessary to lessen or prevent a serious threat to the life, health or safety, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or serious misconduct.
If you are no longer a member of ours or registered with us, we will retain and disclose your personal information for the purposes described above.
How Melbourne Fitness & Performance holds personal information
Once we have collected personal information from you, Melbourne Fitness & Performance transfers data to our servers in Melbourne for storage and processing. You consent to that transfer. As the Register and Directories are publically available online, it can be viewed on the internet unless you have told us that you do not want your information to appear in the online Register and Directories.
Please also refer to our policy on data quality and security below.
Data Quality
We take all reasonable precautions to ensure that personal information about you collected by us is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.
We require that you:
let us know if there are any errors in your personal information; and
keep us up-to-date with changes to your information.
Data security
We will take reasonable steps to ensure that your personal information is protected from misuse, loss and from unauthorised access, modification or disclosure.
If we no longer need your personal information for any purpose for which the information may be used or disclosed or required by law, we will take reasonable steps to destroy the information or ensure that the information is de-identified.
Access and correction of personal information
You can request access to, or ask us to correct, personal information about you that we hold by making a request in writing to Melbourne Fitness & Performance. We will respond to your request within a reasonable period after the request is made.
Members can access and update their contact details and profiles by logging in to the member portal.
Resolving your concerns
If you wish to gain access or seek correction to your personal information, have complaints about a breach of the Australian Privacy Principles (APP) or a registered APP code (if any) that binds Melbourne Fitness & Performance, or you have any questions or concerns on how your personal information is handled, please address the issues to:
Privacy Officer
4/2D Indwe St, West Footscray
t. 0481 196 246
e. admin@teammfp.com.au
Melbourne Fitness & Performance will respond to your request, complaint or inquiry within a reasonable period.
Changes to our Privacy Policy
Melbourne Fitness & Performance may amend this Privacy Policy as our business requirements or the law changes.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of Australian Information Commissioner's website on www.privacy.gov.au